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Do
you offer dial-up Internet access? |
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No, you will need local Internet access in order to access the World Wide
Web and retrieve email addressed to your site. InstantOnlineStores can
assist you with this service and recommend a service provider to closely
match your needs and your budget.
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Do
you offer web page design services? |
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InstantOnlineStores offers state of the art web design backed by a team
of experts that will work closely with you to ensure that your web site
not only enhances your image, but is designed to ensure maximum effectiveness
to market and promote your site.
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Can
you help with my e-commerce needs? |
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Yes. InstantOnlineStores offers a secure shopping cart system with the
Enhanced Hosting Plans as well as our E-Commerce Hosting turnkey "do
it yourself" systems. All e-commerce solutions reside on a secure
server using 128 bit encryption.
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Do you accept
international orders?
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Yes. We are pleased to have customers around the world and we're as close
as your computer. If desired, we can host non-US domain name extensions. |
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What contract
and payment terms are available? |
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We bill in monthly increments and require no minimum contract. We accept
MasterCard, Visa and American Express. You can easily update your billing
information via your control panel. We also accept personal and business
checks on a quarterly billing cycle, however you will need to call us
at (800) 787-9052 for setup.
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So how much
does it really cost to host my website
with InstantOnlineStores? |
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If you go with the Basic Hosting Plan, you will pay only $14.95 per month!
Unlike the majority of web hosting companies we DO NOT CHARGE FOR SETUP.
This plan includes, unlimited data transfer, CGI-bin, FTP, detailed monthly
site statistics, FrontPage 2000 extension and more. WE offer same day
INSTANT SETUP. We will also register your domain name through an ICANN-accredited
domain name registrar at a discounted rate of only $15.00 per name!
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What
are the primary differences between your
three "levels" of website hosting?
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The main differences between the three plans offered by InstantOnlineStores.com
are: disk space, number of e-mail accounts, e-commerce functionality
and marketing/promotion tools. Click here to review our Hosting Plan
Comparison chart.
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What hosting
level should I start with? |
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This is a decision you must make for yourself based on the level of functionality,
such as Secure E-commerce ability, the amount of exposure you plan to
give your website as well as the amount of information your website provides.
Due to the generous disk space limits provided by InstantOnlineStores,
most e-commerce sites choose the affordable Advanced Hosting Plan and
others who are just starting out go with the Basic Hosting Plan. Upgrading
website hosting levels is a breeze and you only pay the difference from
one hosting level to the next when upgrading - there are no set-up fees
involved!
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How long
does it take to set up a new account? |
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It's a snap! You will have access to your personal Control Panel with a
login and password. From your control panel you will be able to easily
add and make changes to your pages, pictures, and change the overall
site design with the click of a mouse.
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How
much disk space do I get for my web pages
and graphics? |
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Depending on the hosting plan you ultimately sign up for, you will have
from 200MB up to 600MB of web space! To get an idea of just how much
disk space you get; 50 MB is equivalent to about 1000 average web pages!
Click here to review our Hosting Plan Comparison chart. |
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Can
I resell space within my own account?
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Not at this time. |
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Do you provide
scheduled server backups? Is there a fee
to retrieve a backup? |
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We provide fully redundant connections to the internet backbone with OC3
lines to a redundant climate control system with a back-up HVAC system
ready and waiting on stand-by. Additionally we have multiple Uninterruptible
Power Supplies (UPS's), backup servers and network equipment, as well
as a central data backup system.
We are continuously upgrading our systems with the latest technologies,
new tools and features in order to make sure your site secure and reliable.
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Do
you guarantee web server uptime? |
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InstantOnlineStores guarantees at least 99.9% backbone network uptime in
each calendar month. (Which is approximately 8 hours).
If your site is down for 1% or more of the month, InstantOnlineStores
will credit one month's worth of service to your account. Any violation
of our terms and conditions or AUP will void this guarantee. InstantOnlineStores
is not responsible for outages elsewhere on the Internet that may hinder
access to your account.
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Can
I depend on fast downloading speeds when
others access my site?
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YES! We employ multiple Dual Processor Intel Pentium servers with each
system running on either an Apache or IIS Web Server with load balancing.
We are also currently running redundant OC3 connections. Unlike other
providers that may utilize their bandwidth for dial-up accounts, ISDN,
and frame relay, we dedicate ALL bandwidth to our hosting customers!
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What
are FrontPage extensions and do you support
them? |
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There is a "do-it-yourself" alternative when designing your own
professional web site. Microsoft's FrontPage is one of the most popular
and easy to use web site design and management tools on the market today.
In fact, many of InstantOnlineStores' clients have built and maintained
their web sites using FrontPage.
All of our hosting plans support FrontPage2002 (and older) extensions.
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Do
you offer secure server space for transferring
credit card information?
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SSL is used to transmit sensitive information via the Internet and properly
considered when selecting your hosting plan. SSL uses a public key to
encrypt data that's transferred over the SSL connection. Web sites use
SSL to obtain confidential user information, such as credit card numbers.
URLs that require an SSL connection start with "https:" instead
of "http:".
InstantOnlineStores provides the
secure server and secure server
certificate in order to support
SSL to its clients free of charge
with most plans. (This is a $400/yr.
value!)
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Can
I upload pages frequently? And will I have
unlimited access to update my pages?
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Each account comes with one FTP/Telnet account. You have full, unlimited
access to your space via FTP* 24 hours a day/ 7 days a week, via a unique
password, so you can update your site at any time. As such, you can create
and maintain your web pages on your own computer and upload files to
your web site at your leisure.
* What is FTP? FTP stands for File Transfer Protocol. It is the most
popular way of transferring files across the Net.
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Do
you have any restrictions on the content
that is placed on our website?
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InstantOnlineStores has only one true website content restriction and that
is we do not host adult entertainment websites.
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What is a CGI-bin and do I get one? Will
I have access to FREE CGI Scripts? |
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A
CGI-bin is where you can store CGI scripts.
These "scripts" are used to generate
online order forms, guestbooks, shopping
carts, counters, and more! YES, every account
comes with a local CGI-bin with access to
our on-line CGI Library of FREE scripts.
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What
are auto-responders and how many do I get?
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You
can set up auto-responders to automatically
respond to incoming email. For example, if
you had an order form which your customers
email to you, you can set up an auto-responder
to email the customer a confirmation message.
They're also known as Infobots. There are
many other uses for auto-responders/infobots,
such as giving information to people who
don't have access to the Internet but still
have an email account. An unlimited amount
of auto-responders can be created with each
web hosting account! There is no limit to
the number of auto-responders you can have. |
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What
are email aliases and how many can I use? |
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Email
aliases are email addresses that you set
up such as; support@yourdomain.com, info@yourdomain.com,
sales@yourdomain.com. Any mail sent to these "aliases" would
automatically be forwarded to your existing
POP email account or redirected to another
third party account. With our advanced mail
system, you can have unlimited email aliases
when you sign up any of our hosting plans.
Click here to review our Hosting Plan Comparison
chart.
What is E-MAIL FORWARDING? If you move,
you fill out a card for the US Postal Service.
This card tells them to forward all mail
from your old address, to your new address.
This same idea can be applied to electronic
mail. We can forward all e-mail from your
domain name to your current e-mail account.
What
is a POP3 E-MAIL BOX? A Pop3 account
is equivalent to a "PO Box" on
the Net. It is a separate e-mail box to
which you connect over the Internet. You
will still need an Internet access connection
to reach your POP3 e-mail box.
How is my e-mail configured? Your e-mail
is configured through a web interface.
This interface is accessible from your
on-line site administration area. You can
create both POP3 and e-mail forwarding
accounts instantly.
How do I access my POP3 E-MAIL BOX? Quite
simply! We provide access and will configure
your e-mail account and give you the necessary
tools to setup your local user email accounts. |
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Do
you support Real Audio and Video streaming? |
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Yes.
We support Real Audio and Video streaming
for an additional fee. This service can be "added
on" to all hosting packages.
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Does your Real Audio and Video streaming
support LIVE streaming? |
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No.
You can not stream live content through our
servers without licensing a live streaming
server from Real Networks. Our administrators
are well versed with the Real Network products
and we can assist you in doing virtually
anything you wish.
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What types of multimedia files will your
hosting servers support? |
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Our
servers will support files such as MP3 (.mp3),
MIDI (.mid), Vivo (.viv), Waves (.wav), AVI
(.avi), QuickTime Movies (.mov), Shockwave,
Flash, and many others.
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Will my web site be accessible with or without
typing in the "www"? |
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Yes,
your site will be accessible with or without
the WWW being typed in front of your domain
name. This is called "aliasing".
For example, you will be able to access your
domain name by typing in "mydomain.com" or
by typing "www.mydomain.com". |
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What about Traffic Statistical Software and
Marketing Reports which analyze my site? |
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Traffic
analysis software comes pre-installed with
every web hosting account and can be accessed
from within your Control Panel. It includes
detailed information such as, how many visitors
came to your site, keywords that were used
to find your site, search engines utilized,
most popular pages, average length of time
visitors spent on your site, and more.
This detailed information is critical
for online success and will help you zero
in on your marketing efforts to bring more
highly targeted visitors to your site. |
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Will
I have access to 24/7 Technical Support? |
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We
provide unlimited 24/7 support, and if that's
not enough you can access a "live" representative
by clicking on the "Help" icon
located throughout the site during regular
business hours of 9am - 5pm (EST). You can
also email us at support@InstantOnlineStores.com
and we will respond within 24 hours.
You have access to our trouble ticket
system within your Control Panel in which
you will also receive an immediate response
to your issue. |
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How
do I sign up for a New Web Hosting Account? |
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You
can place an order directly from our web
site 24 hours a day or by calling 800-787-9052
between the hours of 9am-5pm Monday through
Friday, EST.
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When
should I upgrade my Virtual Server to a Dedicated
Server? |
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You
should consider migrating to a dedicated
server when your Virtual Server traffic grows
to more than 20,000 hits per day. When traffic
reaches this level, the performance of a
Virtual Server degrades and a dedicated server
becomes necessary to ensure availability
and performance. |
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What is the difference between a Virtual
Server and a Dedicated Server? |
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A
Virtual Server resides on a computer that
also hosts other Virtual Server accounts.
This means that the computer's hardware resources
and associated bandwidth are shared among
multiple sites. A Virtual Server is an excellent
solution for small to medium sized businesses
that want to create a powerful Internet presence.
By contrast, a Dedicated Server is an "industrial-strength" system
of hardware, operating system software, and
web server software which you control and
to which you have exclusive access. All of
the server's powerful resources and bandwidth
are allocated entirely to your Internet site,
enabling you to offer features and service
levels to your customers, employees, and
suppliers that go beyond the standard power
capabilities of a Virtual Server.
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What are the advantages of a Dedicated Server? |
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A
dedicated server gives you the ability to
build an interactive web site capable of
handling hundreds of thousands of hits per
day. This is the ideal solution for high
traffic sites that have high bandwidth and
server requirements. On-line malls, high-profile
software repository sites, and large e-commerce
businesses generally require at least one
dedicated server to maintain top performance
levels.
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How much does it cost to own and host a Dedicated
Server? |
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InstantOnlineStores's
turn-key server which includes all hardware,
software and configuration (a complete "ready
to go" system that you own!) is a one-time
cost and Server hosting fees start at $149
per month. Contact sales@InstantOnlineStores.com
for assistance or give us a call at 800-787-9052. |
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Who
owns the Dedicated Server hardware? |
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You
own the server and the content that is installed
during the build. We own the hardware that
the server resides on, i.e. the router, LAN,
fiber cabling and backbone. You benefit from
this because if a piece of hardware fails
we have the spare parts on hand along with
the knowledge of the configuration to repair
any problems immediately. This provides you
with complete administrative control of the
Server without worrying about hardware problems
and support issues.
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Who provides system administration for the
Dedicated Server? |
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With
a Dedicated Server, you have total administrative
control of the server, as if you were hosting
it on your very own server at your location.
This means that you have the flexibility
to configure the system and the applications
to meet your unique business requirements.
If you should need assistance with system
administration, our expert engineers can
provide you with remote "eyes and hands" support
on a consulting basis. |
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How are backups handled? |
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Although
it is not included with our package price,
a mirrored hard drive and tape backup unit
can be installed on every Dedicated Server,
enabling you to have access to daily backups
of your data. Contact sales@InstantOnlineStores.com
for assistance or give us a call at 800-787-9052. |
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What are the dedicated hosting facilities
like? |
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Your
server will reside in a state-of-the-art
hosting center utilizing the latest technology,
environmental controls, and access-restriction.
These facilities utilize hot-swap redundant
hardware, multi-homed redundant Internet
connections, redundant internal networks,
24 x 7 monitoring, large UPSs, and power
generators.
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How
is each Dedicated Server connected to the
Internet? |
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Each
Dedicated Server has a dedicated 10 Mbps
connection to our network which utilizes
redundant Internet lines through multiple
bandwidth provider.
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What if I need to install additional software? |
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A
Dedicated Server gives you the ability to
add unique functionality to your site by
installing today's hottest third-party applications,
such as advertisement management software,
streaming multimedia capabilities, and specialized
statistics packages. We provide a wide range
of software that's included with the server
that you can install remotely. For the physical
installation of additional software that
cannot be installed remotely, we provide
two options. You may schedule an |
