What services are included with the
Store Builder system?
The E-commerce plan
offers ecommerce web design and web hosting services allowing
businesses of all sizes to easily create and maintain their own
web sites. Our web hosting and site building service is only
$39.95/mo. and includes an integrated shopping cart and online
transaction processing. The system includes all of the tools and
services you'll need to create, manage and promote your online
business.
Email: You'll also receive
secure, fast, and easy to use Web Mail feature which lets you
choose and setup up to 100 email addresses that match your
business web address, (such as info@yourbusiness.com) In addition
to this, all of our clients get POP mail support, which allows you
to check your Web Mail account with regular email software instead
of through a browser, and to receive email for more than one
account in a central location.
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Are there any system requirements for
using the Store Builder?
No. However, you will need connection and access to the
Internet via a web browser, such as Microsoft Internet Explorer or
Netscape Navigator. The Store Builder system is "browser-based"
which means that you can easily make changes, promote and manage
your site online. The system will receive, send messages to your
email address, so we do recommend that you have an email account
for any customers who may wish to contact you.
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How long will it take me to build a
site?
Although you can get up and running instantly upon signup,
maintaining your web site is an ongoing effort that will take as
much time as you're willing to invest.
Some clients have created their entire sites in 1-6 hours;
others have built theirs over the course of several months. Some
update their web sites daily; others only seasonally.
Copying your web site over to the Store Builder system will
take just a few minutes, however you should plan to spend a little
time to make sure the site looks just as you want it.
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Do I need to give
you my email address and password in order to sign up?
Yes. We need this information for
the following reasons;
All users need an email address in order to "log in" to the
Manager's Console in order to work on their web site. Because
everyone has a unique email address, it minimizes the possibility
of our clients choosing the same one.
We may also need to communicate with you from time to time, for
reasons such as; important developments that may affect the way
you use the system.
As for the "password", we require
that everyone creates a password to use in conjunction with their
email address as an additional level of security when logging in
to their system. This helps protect you and will keep your web
site and personal information safe.
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Do I
need to know HTML to use the Store Builder?
No. The system is a fully
integrated tool that will build sophisticated web pages, online
forms, secure B2B areas, product catalogues, send email
newsletters, and more — all without knowing HTML, FTP, design or
computer programming. The system has a built in "EZ Text Editor"
which is as easy as working on a Microsoft Word document.
If you DO know HTML, you can use
your knowledge to create more advanced features within your site -
we've designed our service to accommodate a wide range of users,
regardless of your level of experience.
We also provide fanatical
customer support to help you along the way.
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Can I
upload images to my web site?
Yes. The system allows you to
easily upload and store ".gif", ".jpg" and ".png" image files. In
fact, you'll find a fully stocked library of images to use already
pre-loaded in your system!
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Can the pages I create with the Store
Builder be used on another web site?
Yes and No. You own the content
and pictures you upload for your site and are free to save and
reuse these with any other web site, however the Store Builder
pages themselves and images that are dynamically generated our
part of our proprietary service. Therefore, Store Builder pages
cannot be used on another web site. Any HTML pages you add to your
site can be saved on your hard drive and hosted elsewhere.
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Can I
use my own domain name?
Yes, you can use your own web
address. When you first set up your site, it will be posted to a
temporary web address. This reserves space for your site on our
servers and identifies your business within our system. You can
transfer the site to your own web address at any time. If you
don't already own a domain name, you can register one through us.
We've partnered with Enom, a
leading domain name name registrar, for top level domain names
(.com, .net, .org, .biz and .edu). The current cost is $15 for one
year. There is no additional cost to you to transfer your site.
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Can I
link my site with another site?
Yes. The system features a "Link
Listing" page where you can easily place links to other sites.
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Can I
use FrontPage to create pages for my site?
Yes! You can create web pages or
your entire site with Frontpage and then simply copy and paste the
HTML code to your site.
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Can I
add web features like surveys, feedback or contact us forms to my
site?
Yes you can! The system has an
advanced, pre-loaded library of both secure and non-secure online
web forms that you can customize and place on your pages. Or you
can easily upload your own.
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How do I make changes to my site?
It's a snap! You
will have access to your personal Control Panel with a login and
password. From your control panel you will be able to easily add
and make changes to your pages, pictures, and change the overall
site design with the click of a mouse.
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How many pages, products, and/or
pictures can I have on my web site?
The tools for adding pages,
products, or pictures are available from the manager console. You
are not restricted to a set number of products, pictures or pages.
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How much storage space do I get with
my web site?
You receive 600MB of storage
space for pages and graphics, which well exceeds most business
needs. To get an idea of just how much disk space you get; 50 MB
is equivalent to about 1000 average web pages! If more space is
needed you can upgrade your plan in order to accommodate your
specific needs.
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How much bandwidth/traffic do I get
with my web site?
You are allowed up to 15gb of
bandwidth per month on your site. The daily data transfer
allowances are set high enough to accommodate usage without having
to exceed the limit.
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What
do I need in order to sell my products or services online?
The system makes it easy! For
just $39.95/mo, you get; site building, site hosting, ecommerce
catalog, inventory control, email list manager, customer
management, automated invoicing, product up-sell tools, search
engine submitter, product search, tell a friend, detailed site
statistics and more! You'll also get an integrated secure
shopping cart, an automatic tax and shipping calculator, product
"up selling" tools.
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If I
already have an online merchant account, can I use it with my
store?
Yes, absolutely! The system is
completely integrated with all of the leading Merchant
Account/Payment Gateways such as; Cardservice International,
LinkPoint, Authorize.net, PayPal, SurePay, 1st National
Processing, Total Payment Gateway (TPG).
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How
secure is the shopping cart?
The system uses Secure Sockets
Layer (SSL) which is software to protect your transactions, your
data, and your customers' data from unauthorized third parties. We
use SSL to encrypt all of your and your customers' personal
information, including credit card numbers, names, and addresses,
as they're transmitted over the Internet. The Store Builder system
is part of the Verisign Internet Trust Services.
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How
will I keep in contact with the people who visit my site?
There are many ways to stay in
touch with your site visitors and customers with our Store Builder
system. When a customer purchases items or services from your web
site, they'll be asked if they'd like to register for your mailing
list and then be added to your customer database automatically.
You can also post a newsletter sign-up box, online survey, contact
us form, feedback form on any or all of the pages of your web
site. Once your visitors have willingly joined your mailing list,
you can communicate with them by creating Newsletters or
Announcements via the Email List Management tool inside your
Control Panel.
Remember, that it is illegal to
send mass emails without the recipients' permission and is
prohibited by our user agreement.
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How will you help
me if I have a problem?
We provide FANATICAL customer
service. If you ever have a question about our services, or how to
do business on the Web, you can submit a "Trouble Ticket" inside
your Manager's Console first. You'll receive immediate support..
You can also use the "Email Us"
link inside your Manager's Console, use our Contact Us form, or
call us toll free.
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How fast is the
Store Builder system?
We have invested thousands of
dollars in the hardware that runs our system. We're set up in a
high-security facility, with high-speed, redundant links to the
Internet. We have three times the capacity we need to service our
current client base. We continually expand the hardware and
bandwidth as more clients sign up, to ensure that all of our
customers' sites are running at peak performance levels.
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How
reliable is the Store Builder? Will my site always be available to
my customers?
We make sure that our site and
our clients' are always available 99.7 percent of the time. There
are times that we may make our service temporarily unavailable
while we add new features or perform routine maintenance, however,
we plan these down times during off-peak hours.
Our service guarantee states that
if we don't keep your site up and running (except for scheduled
maintenance and outages beyond our control), we'll credit your
account a portion of your monthly fees.
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Start building your
online business today!
Sign up for your free
10-day trial,
or call
(800) 787-9052
to learn more.
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