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Here are a few questions and answers you may have regarding our Site Hosting services. If we haven't answered your question here please give us a call at: 800-787-9025 or Contact Us.

General
Site Hosting
Dedicated Servers
Domain Name Services


General:

Do you offer dial-up Internet access?

Do you offer web page design services?

Can you help me with my e-commerce needs?

Do you accept international orders?

What contract and payment terms are available?

Site Hosting:

So how much does it really cost to host my website?

What are the main differences between your three "levels" of website hosting?

What hosting level should I start with?

How long does it take to set up a new account?

How much disk space do I get for my web pages and graphics?

Can I resell space within my own account?

Do you provide scheduled server backups? Is there a fee to retrieve a backup?

Do you guarantee web server uptime?

Can I depend on fast downloading speeds when others access my site?

What are FrontPage extensions and do you support them?

Do you offer secure server space for transferring credit card information or other sensitive/confidential information?

Can I upload pages frequently? And will I have unlimited access to update my pages?

Do you have any restrictions on the content that is placed on our website?

What is a CGI-bin and do I get one? Will I have access to FREE CGI Scripts?

What are auto-responders and how many do I get?

What are email aliases and how many can I use?

Do you support Real Audio and Video streaming?

Does your Real Audio and Video streaming support LIVE streaming?

What types of multimedia files will your hosting servers support?

Will my web site be accessible with or without typing in the "www"?

What about Traffic Statistical Software and Marketing Reports which analyze my site?

Will I have access to 24/7 Technical Support?

How do I sign up for a New Web Hosting Account?

Dedicated Servers:

What is the difference between a Virtual Server and a Dedicated Server?

What are the advantages of a Dedicated Server?

How much does it cost to own and host a Dedicated Server?

When should I upgrade my Virtual Server to a Dedicated Server?

Who owns the Dedicated Server hardware?

Who provides system administration for the Dedicated Server?

How are backups handled?

What are the dedicated hosting facilities like?

How is each Dedicated Server connected to the Internet?

What if I need to install additional software?

What if I would like help customizing my web site?

How long will it take to setup the dedicated server?

Domain Name Registration:

Do I have to register my domain name or do you do that for me?

What is the fee for domain registration?

Can I check domain name availability?

Can multiple domains point to the same HTML files?

How long does it take before my domain name is active?

Can I transfer an existing domain name to Instantonlinestores.com?

Will my web site be accessible with or without typing in the "www"?


Do you offer dial-up Internet access?

No, you will need local Internet access in order to access the World Wide Web and retrieve email addressed to your site. InstantOnlineStores can assist you with this service and recommend a service provider to closely match your needs and your budget.

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Do you offer web page design services?

InstantOnlineStores offers state of the art web design backed by a team of experts that will work closely with you to ensure that your web site not only enhances your image, but is designed to ensure maximum effectiveness to market and promote your site.

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Can you help with my e-commerce needs?

Yes. InstantOnlineStores offers a secure shopping cart system with the Enhanced Hosting Plans as well as our E-Commerce Hosting turnkey "do it yourself" systems. All e-commerce solutions reside on a secure server using 128 bit encryption.

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Do you accept international orders?

Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-US domain name extensions.

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What contract and payment terms are available?

We bill in monthly increments and require no minimum contract. We accept MasterCard, Visa and American Express. You can easily update your billing information via your control panel. We also accept personal and business checks on a quarterly billing cycle, however you will need to call us at (800) 787-9052 for setup.

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So how much does it really cost to host my website with InstantOnlineStores?

If you go with the Basic Hosting Plan, you will pay only $14.95 per month! Unlike the majority of web hosting companies we DO NOT CHARGE FOR SETUP. This plan includes, unlimited data transfer, CGI-bin, FTP,  detailed monthly site statistics, FrontPage 2000 extension and more. WE offer same day INSTANT SETUP. We will also register your domain name through an ICANN-accredited domain name registrar at a discounted rate of only $15.00 per name!

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What are the primary differences between your three "levels" of website hosting?

The main differences between the three plans offered by InstantOnlineStores.com are: disk space, number of e-mail accounts, e-commerce functionality and marketing/promotion tools. Click here to review our Hosting Plan Comparison chart.

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What hosting level should I start with?

This is a decision you must make for yourself based on the level of functionality, such as Secure E-commerce ability, the amount of exposure you plan to give your website as well as the amount of information your website provides. Due to the generous disk space limits provided by InstantOnlineStores, most e-commerce sites choose the affordable Advanced Hosting Plan and others who are just starting out go with the Basic Hosting Plan. Upgrading website hosting levels is a breeze and you only pay the difference from one hosting level to the next when upgrading - there are no set-up fees involved!

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How long does it take to set up a new account?

Our instant activation system enables you to get up and running in minutes. In fact, you'll be able to log into your "Control Panel" and get started immediately after submitting your order.

Our browser based Control Panel comes complete with everything you need to create, maintain and manage all of the features that come with your hosting plan. This includes; email management, traffic statistics, domain name management, trouble ticket submission, site submitter, ecommerce store manager and more.

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How much disk space do I get for my web pages and graphics?

Depending on the hosting plan you ultimately sign up for, you will have from 200MB up to 600MB of web space! To get an idea of just how much disk space you get; 50 MB is equivalent to about 1000 average web pages! Click here to review our Hosting Plan Comparison chart.

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Can I resell space within my own account?

Not at this time.

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Do you provide scheduled server backups? Is there a fee to retrieve a backup?

We provide fully redundant connections to the internet backbone with OC3 lines to a redundant climate control system with a back-up HVAC system ready and waiting on stand-by. Additionally we have multiple Uninterruptible Power Supplies (UPS's), backup servers and network equipment, as well as a central data backup system.

We are continuously upgrading our systems with the latest technologies, new tools and features in order to make sure your site secure and reliable.

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Do you guarantee web server uptime?

InstantOnlineStores guarantees at least 99.9% backbone network uptime in each calendar month. (Which is approximately 8 hours).

If your site is down for 1% or more of the month, InstantOnlineStores will credit one month's worth of service to your account. Any violation of our terms and conditions or AUP will void this guarantee. InstantOnlineStores is not responsible for outages elsewhere on the Internet that may hinder access to your account.

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Can I depend on fast downloading speeds when others access my site?

YES! We employ multiple Dual Processor Intel Pentium servers with each system running on either an Apache or IIS Web Server with load balancing. We are also currently running redundant OC3 connections. Unlike other providers that may utilize their bandwidth for dial-up accounts, ISDN, and frame relay, we dedicate ALL bandwidth to our hosting customers!

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What are FrontPage extensions and do you support them?

There is a "do-it-yourself" alternative when designing your own professional web site. Microsoft's FrontPage is one of the most popular and easy to use web site design and management tools on the market today. In fact, many of InstantOnlineStores' clients have built and maintained their web sites using FrontPage.

All of our hosting plans support FrontPage2002 (and older) extensions.

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Do you offer secure server space for transferring credit card information?

SSL is used to transmit sensitive information via the Internet and properly considered when selecting your hosting plan. SSL uses a public key to encrypt data that's transferred over the SSL connection. Web sites use SSL to obtain confidential user information, such as credit card numbers. URLs that require an SSL connection start with "https:" instead of "http:".

InstantOnlineStores provides the secure server and secure server certificate in order to support SSL to its clients free of charge with most plans. (This is a $400/yr. value!)

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Can I upload pages frequently? And will I have unlimited access to update my pages?

Each account comes with one FTP/Telnet account. You have full, unlimited access to your space via FTP* 24 hours a day/ 7 days a week, via a unique password, so you can update your site at any time. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

* What is FTP? FTP stands for File Transfer Protocol. It is the most popular way of transferring files across the Net.

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Do you have any restrictions on the content that is placed on our website?

InstantOnlineStores has only one true website content restriction and that is we do not host adult entertainment websites.

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What is a CGI-bin and do I get one? Will I have access to FREE CGI Scripts?

A CGI-bin is where you can store CGI scripts. These "scripts" are used to generate online order forms, guestbooks, shopping carts, counters, and more! YES, every account comes with a local CGI-bin with access to our on-line CGI Library of FREE scripts.

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What are auto-responders and how many do I get?

You can set up auto-responders to automatically respond to incoming email. For example, if you had an order form which your customers email to you, you can set up an auto-responder to email the customer a confirmation message. They're also known as Infobots. There are many other uses for auto-responders/infobots, such as giving information to people who don't have access to the Internet but still have an email account. An unlimited amount of auto-responders can be created with each web hosting account! There is no limit to the number of auto-responders you can have.

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What are email aliases and how many can I use?

Email aliases are email addresses that you set up such as; support@yourdomain.com, info@yourdomain.com, sales@yourdomain.com. Any mail sent to these "aliases" would automatically be forwarded to your existing POP email account or redirected to another third party account. With our advanced mail system, you can have unlimited email aliases when you sign up any of our hosting plans. Click here to review our Hosting Plan Comparison chart.

What is E-MAIL FORWARDING? If you move, you fill out a card for the US Postal Service. This card tells them to forward all mail from your old address, to your new address. This same idea can be applied to electronic mail. We can forward all e-mail from your domain name to your current e-mail account.

What is a POP3 E-MAIL BOX? A Pop3 account is equivalent to a "PO Box" on the Net. It is a separate e-mail box to which you connect over the Internet. You will still need an Internet access connection to reach your POP3 e-mail box.

How is my e-mail configured? Your e-mail is configured through a web interface. This interface is accessible from your on-line site administration area. You can create both POP3 and e-mail forwarding accounts instantly.

How do I access my POP3 E-MAIL BOX? Quite simply! We provide access and will configure your e-mail account and give you the necessary tools to setup your local user email accounts.

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Do you support Real Audio and Video streaming?

Yes. We support Real Audio and Video streaming for an additional fee. This service can be "added on" to all hosting packages.

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Does your Real Audio and Video streaming support LIVE streaming?

No. You can not stream live content through our servers without licensing a live streaming server from Real Networks. Our administrators are well versed with the Real Network products and we can assist you in doing virtually anything you wish.

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What types of multimedia files will your hosting servers support?

Our servers will support files such as MP3 (.mp3), MIDI (.mid), Vivo (.viv), Waves (.wav), AVI (.avi), QuickTime Movies (.mov), Shockwave, Flash, and many others.

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Will my web site be accessible with or without typing in the "www"?

Yes, your site will be accessible with or without the WWW being typed in front of your domain name. This is called "aliasing". For example, you will be able to access your domain name by typing in "mydomain.com" or by typing "www.mydomain.com".

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What about Traffic Statistical Software and Marketing Reports which analyze my site?

Traffic analysis software comes pre-installed with every web hosting account and can be accessed from within your Control Panel. It includes detailed information such as, how many visitors came to your site, keywords that were used to find your site, search engines utilized, most popular pages, average length of time visitors spent on your site, and more.

This detailed information is critical for online success and will help you zero in on your marketing efforts to bring more highly targeted visitors to your site.

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Will I have access to 24/7 Technical Support?

We provide unlimited 24/7 support, and if that's not enough you can access a "live" representative by clicking on the "Help" icon located throughout the site during regular business hours of 9am - 5pm (EST). You can also email us at support@InstantOnlineStores.com and we will respond within 24 hours.

You have access to our trouble ticket system within your Control Panel in which you will also receive an immediate response to your issue.

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How do I sign up for a New Web Hosting Account?

You can place an order directly from our web site 24 hours a day or by calling 800-787-9052 between the hours of 9am-5pm Monday through Friday, EST.

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When should I upgrade my Virtual Server to a Dedicated Server?

You should consider migrating to a dedicated server when your Virtual Server traffic grows to more than 20,000 hits per day. When traffic reaches this level, the performance of a Virtual Server degrades and a dedicated server becomes necessary to ensure availability and performance.

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What is the difference between a Virtual Server and a Dedicated Server?

A Virtual Server resides on a computer that also hosts other Virtual Server accounts. This means that the computer's hardware resources and associated bandwidth are shared among multiple sites. A Virtual Server is an excellent solution for small to medium sized businesses that want to create a powerful Internet presence. By contrast, a Dedicated Server is an "industrial-strength" system of hardware, operating system software, and web server software which you control and to which you have exclusive access. All of the server's powerful resources and bandwidth are allocated entirely to your Internet site, enabling you to offer features and service levels to your customers, employees, and suppliers that go beyond the standard power capabilities of a Virtual Server.

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What are the advantages of a Dedicated Server?

A dedicated server gives you the ability to build an interactive web site capable of handling hundreds of thousands of hits per day. This is the ideal solution for high traffic sites that have high bandwidth and server requirements. On-line malls, high-profile software repository sites, and large e-commerce businesses generally require at least one dedicated server to maintain top performance levels.

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How much does it cost to own and host a Dedicated Server?

InstantOnlineStores's turn-key server which includes all hardware, software and configuration  (a complete "ready to go" system that you own!) is a one-time cost and Server hosting fees start at $149 per month. Contact sales@InstantOnlineStores.com for assistance or give us a call at 800-787-9052.

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Who owns the Dedicated Server hardware?

You own the server and the content that is installed during the build. We own the hardware that the server resides on, i.e. the router, LAN, fiber cabling and backbone. You benefit from this because if a piece of hardware fails we have the spare parts on hand along with the knowledge of the configuration to repair any problems immediately. This provides you with complete administrative control of the Server without worrying about hardware problems and support issues.

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Who provides system administration for the Dedicated Server?

With a Dedicated Server, you have total administrative control of the server, as if you were hosting it on your very own server at your location. This means that you have the flexibility to configure the system and the applications to meet your unique business requirements. If you should need assistance with system administration, our expert engineers can provide you with remote "eyes and hands" support on a consulting basis.

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How are backups handled?

Although it is not included with our package price, a mirrored hard drive and tape backup unit can be installed on every Dedicated Server, enabling you to have access to daily backups of your data. Contact sales@InstantOnlineStores.com for assistance or give us a call at 800-787-9052.

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What are the dedicated hosting facilities like?

Your server will reside in a state-of-the-art hosting center utilizing the latest technology, environmental controls, and access-restriction. These facilities utilize hot-swap redundant hardware, multi-homed redundant Internet connections, redundant internal networks, 24 x 7 monitoring, large UPSs, and power generators.

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How is each Dedicated Server connected to the Internet?

Each Dedicated Server has a dedicated 10 Mbps connection to our network which utilizes redundant Internet lines through multiple bandwidth provider.

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What if I need to install additional software?

A Dedicated Server gives you the ability to add unique functionality to your site by installing today's hottest third-party applications, such as advertisement management software, streaming multimedia capabilities, and specialized statistics packages. We provide a wide range of software that's included with the server that you can install remotely. For the physical installation of additional software that cannot be installed remotely, we provide two options. You may schedule an on-site appointment during regular business hours at our supplier's facility and install the software yourself at no charge. Alternatively, you may mail or drop off a CD, and we will coordinate installation with the on-sight tech staff. The charge for this service is $125.00 per hour with a one-hour minimum.

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What if I would like help customizing my web site?

We understand that your web site is unique. We can provide assistance with adding custom functionality to make your web site stand out from the rest. 800-787-9052

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How long will it take to setup the dedicated server?

Dedicated Server setup will range from 48 hours to a maximum of 2 weeks depending on configuration requests, and receipt of executed Dedicated Server Contract and initial fees.

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Do I have to register my domain name or do you do that for me?

We can register your domain (www.yourname.com) for you! InstantOnlineStores registers all domains through an ICANN-accredited domain name registrar (ICANN is the new non-profit corporation that is assuming responsibility from the U.S. Government for coordinating certain Internet technical functions, including the management of Internet domain name system). If you choose to register your domain name on your own, we can transfer your domain name to our server at no additional cost when you sign up for one of our affordable hosting plans.

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What is the fee for domain registration?

The current fee for registering a domain name is only $15.00 per name - for one-year! The renewal fee after the one year is only $15 per name.  This fee is discounted compared to Networksolutions.com's and Register.com's current rates and InstantOnlineStores does not charge any additional fees to set-up or transfer your domain name(s). In fact, we'll even purchase your domain name for FREE when you sign up for the E-Commerce Hosting.

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How can I check domain name availability?

You can check domain name availability by clicking here.

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Can multiple domains point to the same HTML files?

Yes, we offer a service whereby you can use a domain name as a "pointer" to another domain name of an active domain account. The domain which serves as a pointer will point to the IP address of the existing domain web hosting account (i.e. the main home page, index.html),. It cannot be set up to point to a subdirectory. This service includes 1 e-mail account, but does not include an IP address. There is a one-time $25 setup fee and $10 monthly fee for each domain pointer.

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How long does it take before my domain name is active?

Once your domain name is registered (or once a transfer request is submitted) it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

You can begin uploading files to your new web site immediately via your Control Panel. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

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Can I transfer an existing domain name to InstantOnlineStores.com?

Yes. Whether you place an order by telephone or via our on-line order form, be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting to complete the transfer. We will provide you with a temporary IP address so we can make a mirror copy of the site on our server. All email and web pages will still be accessed from the current site. Once the transfer is completed there is usually a 72 hour propagation period where visitors can go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at InstantOnlineStores until they update their DNS.

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