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What is a merchant account? |
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A merchant account is a special account
that allows your business to accept credit
cards as payment in person, over the telephone,
by mail order, or over the Internet. You
must have a merchant account if you want
to be able to accept credit cards from
your customers.
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What is an acquiring bank? |
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An acquiring bank is the bank that holds
your credit card merchant account. It is
also the bank that transfers funds from
your merchant account into your local bank
account.
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How do I apply for a merchant account and a payment gateway?
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It's easy to establish a merchant account.
We've partnered with e-onlinedata which
allows you to submit an application online,
by fax, or by meeting with a sales representative
at your business location. Your application
will be approved almost immediately, your
account will be activated, and, if you're
buying or leasing new credit card processing
software or terminal equipment, it will
arrive in just days.
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What credit cards will I be able to accept? |
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You'll be able to accept Visa, MasteCard,
Discover, American Express and Diners Club/Carte
Blanche. In addition, you'll be able to
accept debit cards that carry a Visa or
MasterCard logo, purchase cards, and online
checks.
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What
is the discount rate?
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The discount rate is one of the processing
fees charged to your merchant account.
It is a percentage of your gross sales.
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What is the "per transaction" fee? |
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The "per transaction fee" is a
nominal charge for processing each transaction
through your merchant account service.
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What is a charge back?
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Charge backs occur when a credit cardholder
informs the credit card company that the
charge was not authorized, or that goods
or services were not delivered as promised.
We use a sate-of-the-art fraud screening
system to help protect you from fraudulent
charges. If a customer claims that you
did not deliver the goods or services for
which they paid, you'll have seven days
to provide evidence that the goods or services
were received before the cardholder's account
will be credited. |
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How often will I receive funds?
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Funds from your merchant account will be
transferred to any checking account you
designate on a daily basis.
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What type of
equipment do I need to accept credit cards? |
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For an Internet business, or a telephone
order or mail order business, you can use
a virtual terminal. With a virtual terminal,
you do not need to load any software onto
your computer. Since this is Internet-Based
software, you simply need access to the
internet. Other options includes using
credit card processing software. This is
software that you load onto your computer.
Authorizations are obtained by dialing
into the credit card processor with your
computer modem. Or, you can hand enter
(key in) data into a point of sales (POS)
credit card terminal.
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Why
are you the best choice to be my merchant
account provider?
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Because we provide competitive rates, world
class customer services, and fast and easy
enrollment.
World Class Customer Service - We provide
customer service 24 hours per day, seven
days a week. Our representatives will
help you with questions about transfers
of money into your designated checking
account, monthly statements, chargeback
and retrieval requests, and other issues
that face merchant account holders every
day.
Fast & Easy Enrollment - If you
meet our liberal approval guidelines,
your application can be approved quickly
and simply. In most cases, we can tell
you in minutes if your application will
be approved, and you can start processing
credit cards. Applying for an account
is easy with our online application.
Just complete the application online,
print it out, sign it and fax it in.
There's no need for original signatures
and no expensive overnight deliveries.
If you prefer, you can apply in person
or over the phone with one of our sales
representatives.
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Why do I need
a separate account for orders I accept over
the phone, fax, mail or Internet? |
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Because you never take physical possession
of a credit card so that you can swipe
it through a magnetic strip reader, both
Visa and Mastercard use different criteria
for evaluating risk and have different
fee structures for card-not-present transactions. |
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What is a
payment gateway? |
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A payment gateway links your web site to
the credit card processing companies and
your merchant account. When your customer
enters his or her credit card number on
your web site, the payment gateway obtains
authorization for the charge and later
handles the transfer of funds into your
merchant account. We work with the industry's
most widely used and reliable gateways
including the TotalPay powered by Authorize.Net,
Plug N Pay, and VeriSign Payment Systems.
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Do I need to have SSL on my web site? |
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No. To ensure that your customers are protected
when they enter their credit card information
on your web site, Total Merchant Services
and its payment gateway partners use Secure
Socket Layers (SSL) to encrypt sensitive
personal information, including credit
card numbers. There is no need for you
to have SSL on your web site
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Start
building your online business today! |
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Sign
up for your free 10-day trial, |
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