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Here are a few questions and answers you may have regarding your Merchant Account. If we haven't answered your question here please give us a call at: 800-787-9052
What is a merchant account?
What is an acquiring bank?
How do I apply for a merchant account and a payment gateway?
What credit cards will I be able to accept?
What is the discount rate?
What is a "per transaction" fee?
What is a charge back?
How often will I receive funds?
What type of equipment do I need to accept credit cards?
Why are you the best choice to be my merchant account provider?
Why do I need a separate account for orders I accept over the phone, fax, mail or Internet?
What is a payment gateway?
Do I need to have SSL on my web site?

What is a merchant account?

A merchant account is a special account that allows your business to accept credit cards as payment in person, over the telephone, by mail order, or over the Internet. You must have a merchant account if you want to be able to accept credit cards from your customers.

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What is an acquiring bank?

An acquiring bank is the bank that holds your credit card merchant account. It is also the bank that transfers funds from your merchant account into your local bank account.

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How do I apply for a merchant account and a payment gateway?

It's easy to establish a merchant account. We've partnered with e-onlinedata which allows you to submit an application online, by fax, or by meeting with a sales representative at your business location. Your application will be approved almost immediately, your account will be activated, and, if you're buying or leasing new credit card processing software or terminal equipment, it will arrive in just days.

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What credit cards will I be able to accept?

You'll be able to accept Visa, MasteCard, Discover, American Express and Diners Club/Carte Blanche. In addition, you'll be able to accept debit cards that carry a Visa or MasterCard logo, purchase cards, and online checks.

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What is the discount rate?

The discount rate is one of the processing fees charged to your merchant account. It is a percentage of your gross sales.

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What is the "per transaction" fee?

The "per transaction fee" is a nominal charge for processing each transaction through your merchant account service.

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What is a charge back?

Charge backs occur when a credit cardholder informs the credit card company that the charge was not authorized, or that goods or services were not delivered as promised. We use a sate-of-the-art fraud screening system to help protect you from fraudulent charges. If a customer claims that you did not deliver the goods or services for which they paid, you'll have seven days to provide evidence that the goods or services were received before the cardholder's account will be credited.

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How often will I receive funds?

Funds from your merchant account will be transferred to any checking account you designate on a daily basis.

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What type of equipment do I need to accept credit cards?

For an Internet business, or a telephone order or mail order business, you can use a virtual terminal. With a virtual terminal, you do not need to load any software onto your computer. Since this is Internet-Based software, you simply need access to the internet. Other options includes using credit card processing software. This is software that you load onto your computer. Authorizations are obtained by dialing into the credit card processor with your computer modem. Or, you can hand enter (key in) data into a point of sales (POS) credit card terminal.

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Why are you the best choice to be my merchant account provider?

Because we provide competitive rates, world class customer services, and fast and easy enrollment.

  • World Class Customer Service - We provide customer service 24 hours per day, seven days a week. Our representatives will help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day.

  • Fast & Easy Enrollment - If you meet our liberal approval guidelines, your application can be approved quickly and simply. In most cases, we can tell you in minutes if your application will be approved, and you can start processing credit cards. Applying for an account is easy with our online application. Just complete the application online, print it out, sign it and fax it in. There's no need for original signatures and no expensive overnight deliveries. If you prefer, you can apply in person or over the phone with one of our sales representatives.

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Why do I need a separate account for orders I accept over the phone, fax, mail or Internet?

Because you never take physical possession of a credit card so that you can swipe it through a magnetic strip reader, both Visa and Mastercard use different criteria for evaluating risk and have different fee structures for card-not-present transactions.

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What is a payment gateway?

A payment gateway links your web site to the credit card processing companies and your merchant account. When your customer enters his or her credit card number on your web site, the payment gateway obtains authorization for the charge and later handles the transfer of funds into your merchant account. We work with the industry's most widely used and reliable gateways including the TotalPay powered by Authorize.Net, Plug N Pay, and VeriSign Payment Systems.

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Do I need to have SSL on my web site?

No. To ensure that your customers are protected when they enter their credit card information on your web site, Total Merchant Services and its payment gateway partners use Secure Socket Layers (SSL) to encrypt sensitive personal information, including credit card numbers. There is no need for you to have SSL on your web site

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