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Here are a few
questions and answers you may have regarding your Merchant Account. If we haven't answered your question here please give
us a call at: 877-200-2490
A merchant account is a special account that allows your business to accept credit cards as payment in person, over the telephone, by mail order, or over the Internet. You must have a merchant account if you want to be able to accept credit cards from your customers.
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An acquiring bank is the bank that holds your credit card merchant account. It is also the bank that transfers funds from your merchant account into your local bank account.
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It's easy to establish a merchant account. We've partnered with Total Merchant Services
which allows you to submit an application online, by fax, or by meeting with a sales representative at your business location. Your application will be approved almost immediately, your account will be activated, and, if you're buying or leasing new credit card processing software or terminal equipment, it will arrive in just days.
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You'll be able to accept Visa, MasteCard, Discover, American Express
and Diners Club/Carte Blanche. In addition, you'll be able to
accept debit cards that carry a Visa or MasterCard logo,
purchase cards, and online checks.
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The discount rate is one of the processing fees charged to your merchant account. It is a percentage of your gross sales.
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The "per transaction fee" is a nominal charge for processing each transaction through your merchant account service.
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Charge backs occur when a credit cardholder informs the credit card company that the charge was not authorized, or that goods or services were not delivered as promised.
We use a sate-of-the-art fraud screening system to help protect you from fraudulent charges. If a customer claims that you did not deliver the goods or services for which they paid, you'll have seven days to provide evidence that the goods or services were received before the cardholder's account will be credited.
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Funds from your merchant account will be transferred to any
checking account you designate on a daily basis.
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For an Internet business, or a telephone order or mail order
business, you can use a virtual terminal. With a virtual terminal,
you do not need to load any software onto your computer. Since
this is Internet-Based software, you simply need access to the
internet. Other options includes using credit card processing
software. This is software that you load onto your computer.
Authorizations are obtained by dialing into the credit card
processor with your computer modem. Or, you can hand enter (key
in) data into a point of sales (POS) credit card terminal.
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Because we provide competitive rates, world class customer services, and fast and easy enrollment.
- World Class Customer Service - We provide customer service 24 hours per day, seven days a week. Our representatives will help you with questions about transfers of money into your designated checking account, monthly statements, chargeback and retrieval requests, and other issues that face merchant account holders every day.
- Fast & Easy Enrollment - If you meet our liberal approval guidelines, your application can be approved quickly and simply. In most cases, we can tell you in minutes if your application will be approved, and can complete the entire process in a matter of days. Applying for an account is easy with our online application. Just complete the application online, print it out, sign it and fax it in. There's no need for original signatures and no expensive overnight deliveries. If you prefer, you can apply in person or over the phone with one of our sales representatives.
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Because you never take physical possession of a credit card so that you can swipe it through a magnetic strip reader, both Visa and Mastercard use different criteria for evaluating risk and have different fee structures for card-not-present transactions.
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A payment gateway links your web site to the credit card processing companies and your merchant account. When your customer enters his or her credit card number on your web site, the payment gateway obtains authorization for the charge and later handles the transfer of funds into your merchant account.
We work with the industry's most widely used and reliable gateways including the TotalPay powered by Authorize.Net, Plug N Pay, and VeriSign Payment Systems.
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No. To ensure that your customers are protected when they enter their credit card information on your web site, Total Merchant Services and its payment gateway partners use Secure Socket Layers (SSL) to encrypt sensitive personal information, including credit card numbers. There is no need for you to have SSL
on your web site
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To get started, fill
out an application online--
a sales representative will contact
you within 24 hours.
It's free, and there
is no obligation.
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